Sustainability development

Social Action

Social operations goals are as follows:

Employee Data 2022

Training Data 2022

Comprehensive human rights due diligence process
(Human Rights Due Diligence : HRDD)

The goal of a comprehensive human rights risk assessment

  • The overall human rights risk is zero.
Performance Results Human Rights Risk Assessment
Employee Customer Partners Affiliated Companies Community
Percentage of those who have completed a risk assessment in 2022

60

30

30

20

10

Number of identified risks in 2022

0

0

0

0

0

Provincial Service Center Project Year 5
Objective of Site Relocation
Strategic Plans in Accordance with Community Expectations
Benefits received
Community Company
1. Create employment, reduce immigration.
1. Reduce management costs such as rent.
2. Distribute income to the provinces, reduce unemployment rates in the area.
2. Reduce employee turnover to ensure continuity of service to customers and their businesses.
3. Distribute income to the provinces, which is expected to be more than the minimum wage of 300-320 baht per day.
3. Create a backup site in case of emergency (DR Site)
4. Reduce unemployment rate in the area
4. Estimate the number of personnel the company can employ: 50-200 people.
Location Contact Center Site

Results of the implementation of the service center project in provincial areas in 2022

1. Facility Cost decreased by 7.6%.

2. Employee resignation rate 4.5%

3. Create a backup operation center for the main operation center.

4. Recruit more community employees from expanding the customer base by more than 100 people.

Returns to the community and society

1. The number of communities that benefit from more than 200 households from having family members come to work at the service center.

2. The number of shops selling products around the company’s location has increased income by 5% from employee spending.

3. The average income of employees in the community who work for the company is 9% higher than employees working in other companies with the same educational qualifications.

Scholarship project for students and students in the community

The company provides scholarships to students of Buriram Rajabhat University who have good academic performance but lack financial resources, totaling 4 scholarships, 14,000 baht each, totaling 56,000 baht which is a university located near the company’s information center, Buriram branch.

There are 65 new employees from personnel in the area and nearby provinces, an increase of 50.76% from 2021. There are 2 interns from Buriram Rajabhat University.

Sharing Happiness Project Year 1

To help groups of society that still lack essential items, the company organized an activity inviting executives and employees to donate clothes and essential items to the Mirror Foundation to pass on to those in need in various areas across the country.

Used Calendar Donation Project, Year 3

The company accepts donations of old and unused calendars every year to be delivered to the Center for the Visually Impaired. This year, it was given to the Educational Technology Center for the Blind in Nonthaburi Province to be used to produce Braille media for the visually impaired.

Used Lottery Donation Project, Year 2

The company organized an event inviting executives and employees to donate unclaimed lottery tickets to be given to disabled people to make marigolds to sell to generate income for themselves and their families at the Disabled Service Center in Uttaradit Province. This is a way to help society and reduce waste, and it is also beneficial to society.

Report on the results of a survey on community and social conditions regarding negative impacts from the Company's operations.