Sustainability development
Issues of
Important sustainability
The Company has a 5-step process for assessing the Company's material issues as follows:
Process and procedures for assessing key sustainability issues
1. Identify stakeholders and their importance to the business (Stakeholder Identification)
2. Materiality Identification
3. Materiality Prioritization
4. Validation
5. Review and Continuous Improvement
1. Stakeholders Identification
2. Materiality Identification
The process of identifying material issues affecting the Company’s business operations, which is aware of business risks and opportunities, covering all groups of stakeholders, and considering internal and external factors that affect the business at various levels: low, medium, and high. The identification of issues will be considered based on stakeholder interests, sustainability issues that industry groups around the world are concerned about, and global sustainability trends from leading international sustainability agencies, such as the GRI Reporting Principles.
Balancing in 3D
- Good corporate governance, risk management
- Creating success for stakeholders
- Service quality management
- Wage rate changes and labor shortages
- Supply Chain Management
- Job creation / Career creation
- Building Community Collaboration
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Technological changes and network stability
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Data Security
- Developing Intelligent Potential in Service and Management
- Health and safety in the work environment
- Energy and resource management
3. Materiality Prioritization
The Company considered and assessed the results of the Materiality Identification Process to prioritize 12 sustainability issues, taking into account the impact on business operations and the influence on stakeholder decisions. The assessment can be divided into 3 levels of impact on business operations and stakeholders, including:
1. Low level 2. Medium level 3. High level
In 2022, the Company reviewed the material issues and inquired with stakeholders, including customers, employees, business partners, etc., and submitted the report for approval to the Executive Committee meeting. The material issues were changed as follows:
Economic Dimension
1. Good corporate governance, risk management
2. Creating success for stakeholders
3. Service quality management
4. Changes in wage rates and labor shortages
5. Supply chain management
6. Technological changes and network stability
7. Data security
Social Dimension
8. Development of intelligent potential in service and management
9. Health and safety in the working environment
10. Job creation / career creation
11. Building partnerships with communities
Environmental Dimension
12. Energy and resource management
The Company has assessed the material issues to be consistent with the 17 Sustainable Development Goals (SDGs) of the United Nations in 3 goals as follows:
Goal 3 on Ensure healthy lives and promote well-being for all at all ages.
Goal 8 : Promote sustained, inclusive and sustainable economic growth, full and productive employment and decent work for all.
Goal 13 on urgent action to combat climate change and its impacts
For example, in the key issue No. 9 on health and safety in the working environment, which responds to the United Nations Sustainable Development Goals (SDGs) in Goal 3 , this issue is important and affects the company’s business, both in terms of income and expenses. If employees do not have good health, especially during the COVID-19 outbreak and lack safety at work, the company, as a service provider, will not have employees to work, resulting in a loss of income and increased employee expenses in terms of medical expenses and overtime expenses for replacement employees, etc.
The Company has developed a strategic plan to address key issues in Section 9 with the goal of achieving zero workplace accidents and fatalities, including:
- Preparing a business contingency plan (BCP) in the event of an epidemic
- Increase safety measures
- To provide health and safety reports at the executive board meeting.
4. Validation
Verify the validity of assessments and prioritize them.
Incorporate stakeholders’ suggestions, expectations and perspectives
Present the evaluation results to the executives.
The executives considered, approved and agreed to the disclosure of information.
5. Review and Continuous Improvement
- The Company has arranged for continuous review of the process of identifying material sustainability issues and disclosure in the report.
- Assess sustainability issues by providing opportunities for stakeholders to express their opinions and provide suggestions on the organization’s operations.
Plan and develop strategies to respond to issues through corporate risk management.
- Summary of various performance results compared to the plan
- Improve and develop new innovations and services.
The company is operating according to plan.
