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Company Profile

One To One Contacts Public Company Limited.

One to One Contact Public Company Limited (the “Company”) was established on August 7, 2000 with an initial registered capital of 20,000,000 baht, with the major shareholder being Samart Corporation Public Company Limited. Later in 2013, the company was transformed into a public company by increasing its registered capital to 280,000,000 baht and was listed on the Market for Alternative Investment (MAI) on May 15, 2014.

  • In 2020, there was a change in the major shareholder structure, resulting in the Company not being a subsidiary of Samart Corporation Public Company Limited since December 9, 2020. However, this did not affect or change the core business structure in any way.
  • 2021: Increase the registered capital to 840,000,000 baht, of which 559,999,995 baht is paid-up registered capital.
  • 2022: Increase the registered capital to 895,000,000 baht, of which 559,999,995 baht is paid-up registered capital.
  • 2023: Reduce capital – increase registered capital to 889,999,995 baht, of which 793,236,509 baht is paid-up registered capital.

The company has expanded its service scope to be more comprehensive.

By adding training services to develop service personnel (Contact Center) in particular, and in 2007, One to One invested over 100 million baht to expand new service areas to support business growth, including improving and developing customer service systems with more flexible service formats to best meet customer needs in addition to existing services.

With our long experience You can therefore be assured of quality service at international standards. Of One to One Contacts Public Company Limited

2022

  • On April 5, 2022, Inno Hub Co., Ltd. (Subsidiary Company) entered into a share purchase agreement to invest into the ordinary shares of Phygital Space Development Co., Ltd. (“PSD”). PSD operates in the business of providing services in content production, marketing related to Gaming and Electronic Sports business (Esports) in the total investment value of 100,000,000 baht representing 49% of the total registered capital of PSD and the Company has appointed 3 out of 5 directors of PSD, resulting in PSD becoming an indirect subsidiary of the Company.
  • On April 21, 2022, the Annual General Meeting of the Shareholders for the year 2022 resolved to approve the reduction of the Company’s registered capital by 5 baht by canceling the 5 unsold registered ordinary shares with a par value of 1 baht per share. Then, increasing the registered capital by 55,000,005 baht with the issuance of newly issued ordinary shares in the amount of 55,000,005 shares with a par value of 1 baht per share. Resulting in the new registered capital of 895,000,000 baht
    The Company was certified “CMMI Capability Maturity Model Integration” standard. An international standard to certify the clear process for implementation and definition of operational processes.
  • The Company was certified “CMMI Capability Maturity Model Integration” standard. An international standard to certify the clear process for implementation and definition of operational processes.
  • The Company received the “2022 Thailand Customer Experience Outsourcing Services Company of the Year” award as an organization capable of providing excellent service to customers. It has been awarded by Frost & Sullivan for the tenth consecutive year in a row.
  • The Company has been selected for the “Thailand Sustainability Investment (THSI) Year 2022” award from the Stock Exchange of Thailand for the third year.

2021

  • Inno Hub Co., Ltd. (subsidiary) invested in Insight Media Group Co., Ltd., an advertising media production business, by purchasing 1,964,000 ordinary shares worth 5,000,000 baht.

    August 25, 2021, Inno Hub Co., Ltd. (subsidiary) increased its registered capital to 10,000,000 baht (February 14, 2022 increased its registered capital to 50,000,000 baht).

  • Invested in Hinsitsu (Thailand) Public Company Limited, a business in the production of silk screen nameplates and label stickers, by purchasing common shares from the seller, Simat Technology Public Company Limited, which is the current shareholder of Hinsitsu, in the amount of 100,000 shares, valued at 175,000,000 Baht.

  • The Company increased its registered capital by 560,000,000 Baht to a new registered capital of 840,000,000 Baht and on October 28, 2021, registered a change in the Company’s paid-up registered capital of 559,999,995 Baht, with a total of 559,999,995 shares sold, with a par value of 1 Baht per share.

  • Inno Hub Co., Ltd. (subsidiary) sold ordinary shares in Insight Media Group Co., Ltd. (“IMG”) to HPS One Property Co., Ltd. in the amount of 1,964,000 shares, with a trading value of 6,000,000 Baht.

  • November 10, 2021, the Board of Directors’ Meeting No. 13/2021 resolved to approve the closure of One to One (Cambodia) Co., Ltd., which will cease operations on January 31, 2022 (currently in the process of liquidation).

  • The company has received the “ISO 29110 Management Systems and Software Engineering” standard, which certifies the quality of management or software products to enable the development of software that is systematic according to international processes.

  • The company has received the “2021 Thailand Customer Experience Outsourcing Services Company of the Year” award from Frost & Sullivan for the 9th consecutive year.

  • The Company has been selected as a sustainable stock “Thailand Sustainability Investment (THSI) 2021” by the Stock Exchange of Thailand for the 2nd year.

2020

  • The Company has changed in major shareholders structure which resulted in the Company was not a subsidiary of Samart Corporation Plc. since December 9, 2020. สามารถคอร์ปอเรชั่น ตั้งแต่วันที่ 9 ธันวาคม 2563
  • One To One Professional Co., Ltd. increased registered capital to Baht 5,000,000 for operating cleaning robot business.
  • The Company was awarded “2020 Frost & Sullivan Thailand Excellence Awards: Outsourced Contact Center Service Provider of the Year”, as the leading private organization for contact center service provider of Thailand for 8 consecutive years.
  • The company receive Asia’s Leading SMEs Awards 2020. The Asia Corporate Excellence & Sustainability Awards (ACES) from MORs Group.
  • Thailand Sustainability Investment (THSI) 2020 from The Stock Exchange of Thailand (SET)

2019

  • The Company was awarded “2019 Frost & Sullivan Thailand Excellence Awards: Outsourced Contact Center Service Provider of the Year”, as the leading private organization for contact center service provider of Thailand for 7 consecutive years.
  • One To One (Cambodia) Co., Ltd. increased registered capital to USD 600,000.
  • The company has been recertified ISO 27001:2013, Information Security Management System (ISMS) on September 6, 2019.

2018

  • The Company was awarded “2018 Frost & Sullivan Thailand Excellence Awards: Outsourced Contact Center Service Provider of the Year”, as the leading private organization for contact center service provider of Thailand for 6 consecutive years.
  • The Company was awarded “Asia’s Most Trusted Contact Center and Customer Management Services Company” from the International Brand Consulting Corporation, USA.
  • The Company established new subsidiary, Inno Hub Company Limited developed the digital service innovation.

2017

  • The Company has received “2017 Frost & Sullivan Thailand Excellence Awards: Outsourced Contact Center Service Provider of the Year”, as the leading private organization for contact center service provider of Thailand for 5 consecutive years.
  • The Company has received “Top Innovative Organization” award of the year 2017 from the National Innovation Agency (Public organization) for our professional management of innovations throughout the entire organization.

2016

  • The company launched new service, Social One, its tracking of social media channels for customer’s information which impacted to company’s image.

    The Company provided Omni-Channel technology, to integrate data continually across all channels to improve customer satisfaction.

  • The company has backed up information on cloud system to prevent information loss according to Business Continuity Plan.

  • The company has been certified International Organization for Standardization version 2015 (ISO 9001: 2015).

  • One To One (Cambodia) Co., Ltd. increased registered capital to USD. 440,000.

  • The Company was awarded 2016 Frost & Sullivan Thailand Excellence Awards: Outsourced Contact Center Service Provider of the Year from Frost & Sullivan as a leader of contact center provider in Thailand.

2015

  • The Company launched new technologies in the Customer Management Service:

    – Cloud Contact Center

    – Social Monitoring & Social CRM
    – Telecom Expense Management Service

  • The company started “Work Anywhere” project to change the type of work of staff.

  • The Company was awarded 2015 2015 Frost & Sullivan Thailand Excellence Awards: Outsourced Contact Center Vendor of the Year from Frost & Sullivan as a leader of contact center provider in Thailand.

2014

  • The Company has been listed in the Stock Exchange of Thailand (MAI) on May 15, 2014.
  • Provided a Fully Outsourced Contact Center Management Service to customers in private companies in Cambodia in March 2014. The office was located at 18-E4, 4th Floor, The iCon Professional Building, 216 Norodom Blvd., Tonle Bassac, Chamkarmorn, Phnom Penh, Kingdom of Cambodia and Board of Directors approved to increase registered capital to USD. 200,000.
  • The Company was awarded 2014 Frost & Sullivan Thailand Excellence Awards: Outsourced Contact Center Vendor of the Year from Frost & Sullivan as a leader of contact center provider in Thailand.

2013

  • Transformed to be public company limited and change par value from THB 10 to THB 1 on March, 27.
  • Increased registered capital to THB 280 million via the issuance of additional 180.0 million ordinary shares, 110 million are dividend shares. The first initial public offering is 70 million shares at par value of THB 1.0 per share.
  • Established One To One (Cambodia) Company Limited, on September 13, with a nominal capital of USD 5,000 with the main function of providing management services to establish customer relationship and information systems beginning in the first quarter of 2014.
  • Received ISO/IEC 270001:2005 Certification Information Security.
  • The Company was awarded the 2013 Frost & Sullivan Thailand Excellence Awards: Outsourced Contact Center Vendor of the Year from Frost & Sullivan as a leader of contact center provider in Thailand.

2012

  • Two Awarded Winning Contact Center Services:
    1) Silver Winner of APAC Best Mid-sized Contact Center (SRT project)
    2) Bronze Winner of APAC Best Customer Service (TCCC project)
  • Awarded COPC Registered Coordinator by Customer Operation Performance Center (COPC), the world’s leading authority on Contact Center Operations Management.

2011

  • Established Disaster Discovery Site or DR Site as a reserved center, provided that the company are capable of operating efficiently in emergency case, such as floods and riots, etc.

2010

  • Postponed its investment in One To One Contacts Vietnam Co., Ltd. due to various factors.

2009

  • Obtained the ISO/IEC 20000 certificate in IT Service Management.
  • Two Awarded Winning Contact Center Services:
    – Silver Winner of APAC Best Contact Center
    – Silver Winner of Best Trainer

2008

  • Established One to One Contacts Professional Company Limited (“OTP”), in October as its subsidiary by holding 99.99% shares of OTP to operate consultation service in personnel management and human resource management.

2007

  • Received three awards for Contact Center Services:
    – Gold Winner APAC Best Contact Center
    – Bronze Winner of Contact Center World Awards
    – Generali’s Thailand Best Telemarketing Performance

2006

  • Awarded as No. 1 Thailand Outsourced Contact Center Company of the Year by Frost & Sullivan. Thailand Outsourcing Contact Centre จาก Frost & Sullivan.

2005

  • Increased registered capital to THB 100 million with 10 million shares at THB 10 par value in May.
  • Received ISO 9001:2008 Certification Accredited.

2003

  • Operated a Contact Center Facility Outsourced.

2002

  • Started to provide Customer Service Representative Outsourced and to open Call Center Service to other corporate entities.

2001

  • Provided Turnkey Total Solutions and Fully Outsourced Contact Center and Management Service to government agencies and corporate entities.

2000

  • Registered capital on 7 August with a nominal capital of THB 20 million (fully paid up) with two million shares at THB10 par value.