About Us
Nature Of Business
We are the leader in providing Total Digital Customer Interaction Management Solutions by delivering quality services that exceed customer expectations with international standards.
1. Outsourced Contact Center and Customer Management Services
The company provides three main sites of contact center and customer management service to support the service with over 2,200 seats. Moreover, this service can be possibly adjusted and extended to support the service expansion of the customer’s service, contact center service, and customer management service. These kinds of services are categorized into four types as detailed in the followings.
1.1 Fully Outsourced Contact Center Management Service
The company provides services for the organization that needs to manage the customers through the contact center or the customer management center without any investment for establishing the system. This can reduce the cost of operation via the outsourced contact center or the total customer management center. For this service, the company provides the total customer management covering the business cycle for the short-term and long-term projects as well as the special activities, for examples marketing and promotion, telemarketing, customer service and after-sales service, customer retention and loyalty, and the survey on the satisfaction of the internal and external customers.
For this kind of service, the company will manage and service the information or as the total customer management service instead of the customers. That is, the company will provide the location, the telephone system, the hardware and software application computer system, customer service representatives, supervisors and quality assurance officer. The customers can be operated the business via the contact center or the customer management center of the company for any services. There are various kinds of systems to support the different services through the voice channel and non-voice channel such as web chat, email, social media, and mobile application.
The Company has developed many digital products and services such as Web Admin, Chatbot, Digital Survey and Social CRM in order to satisfy customer’s needs in digital era. The Company has just launched chatbot service called “chatone” which provide information for products and services, interact with customers, and support sales coordination. This service saves both customer’s time and operation cost through various channels, such as web chat, facebook messenger. There is also a system used for customer data gathering by linking with the CRM to develop the quality of our services even further. Moreover, the Company was developing Virtual Receptionist “Busaba” which utilizes face recognition system and interact with the inquirers.
1.2 Outsourced Contact Center Facility
The company provides the outsourced contact center and customer management facility for the organization that doesn’t need to install the system itself. This kind of service helps the organization own the contact center without investment. It can also reduce the cost of investment and build up the flexibility for managing the business effectively. This service is divided into five types as the followings.
1.3 Outsourced Customer Service Representative
The company offers outsourced customer service representative services, covering a complete management and recruitment of customer relation staff, including selection, training, monitoring, and quality control to continually maintain the standard of services. The company also provides personnel replacement and staff welfares to reduce worries from corporations on public relation staff management and to ensure that employees provide services at an international standard.
1.4 Contact Center Maintenance Service
The Company provides the contact center maintenance service by experienced teams. All problems are resolved professionally and effectively without delay so that the business can continue to run smoothly.
2. Total Turnkey Solutions
The company also provides advice, design and contact center setup services, including total turnkey solutions for organizations that need to invest in and install their own internal systems using the cutting-edge technology by teams of specialist engineers. The company provides all the necessary contact center, hardware, software and applications and arranges them according to the requirements of each specific operation. Basically, the company provides a range of services that achieves utmost efficiency.
